How much is shipping?
You can easily calculate your shipping costs on the cart page.
Please remember that international orders may incur customs fees in certain countries, which the receiver is responsible for. If you are concerned that your country may charge additional fees, please contact your local customs office prior to placing your order.
How long will it take for my order to arrive?
Most orders will be shipped within 1 business day.
Standard Shipping: USPS First Class – Arrives in 3-5 business days
Priority Shipping: USPS Priority Mail – Arrives in 1-3 business days
International orders may be subject to customs fees which buyer is responsible for.
USPS First Class International: Usually arrives in 2-5 weeks – Tracking available
USPS Priority Mail International: Usually arrives in 2 weeks – Tracking available
USPS Express Mail International: Delivery in 1-2 weeks – Tracking available
Do you ship internationally?
Yes! We currently ship Worldwide.
Customs and import duties are charged once the package reaches its destination country. We have no control over these charges, and can not tell you what they may be due to the fact that customs policies and import duties vary from country to country. Contact your local customs office for current charges before you order if you are concerned you may incur unexpected charges.
How can I track my order?
A tracking number will be emailed to you once your order has shipped. You can also find your tracking number in your account here: https://themodcabin.com/my-account/orders/. You can visit usps.com to track your order.
How do I return or exchange items?
All of our products have a 100% satisfaction guarantee, and any swaps for a scent you aren’t happy with are free!
FREE RETURNS & EXCHANGES: We want you to be completely satisfied with your purchase from The Mod Cabin! If you need to return or exchange items please fill out the form here (or call us at 303-955-2414) first before sending anything. We will provide you with a return label and instructions on how to process the return/exchange.
Please contact us if you have any questions. We know you’ll love your products from The Mod Cabin!
Can I return my product if it arrives melted, or melts while stored?
Products labeled with our melt warning are made with ingredients that allow the product to melt around body temperature. During the summer months, these products can get very warm in transit and may melt into liquid. If an item arrives melted place the product in the freezer for an hour and allow it to return to room temperature before using it. If the product feels gritty this is due to the all natural ingredients melting. Just warm it in your hands before applying for a smooth finish. Please store in a cool, dry location out of direct sunlight.
My product arrived frozen. Is it ruined?
No. Freezing will not cause degradation of the ingredients in your product from The Mod Cabin. If your product arrives frozen, just allow it to slowly return to room temperature before use.
Can I place my order by phone?
Yes, you can! Please call us at 303-955-2414 to place your order.
We are available by phone M-F 1pm-5pm, excluding holidays. We’re a small company, and the person who packages your order is the same person you’ll talk to on the phone. We can’t always answer the phone immediately, so if we don’t answer please leave a voicemail with your information and we’ll return your call by the next business day.
Are your products really all natural?
Yes! Our ingredients are 100% all natural. Our products are made with fresh, natural ingredients, and truly crafted by hand. We believe in using all natural oils, butters, and waxes that will provide your skin and hair with the most benefits possible, without watering down their efficacy by using fillers to make the recipe seem mysterious and complicated. By using just a few premium ingredients and artisan techniques, we create products for your skin and hair that deliver optimal results.
Are your products tested on animals?
All of our products are cruelty free. We never test our products on animals, and hold our suppliers to the same high standard. We have vetted our suppliers of raw materials to ensure that they are not testing on animals, as well, and that any raw supplies are humanly harvested and manufactured. It’s this dedication to cruelty free products that has led us to create our unique, palm oil free soap. There has been movement from suppliers towards a sustainable, cruelty free palm oil, however we do not feel that there is a completely reliable source at this time.