FAQ

How much is shipping?

You can easily calculate your shipping costs on the cart page.

Please remember that international orders may incur customs fees in certain countries, which the receiver is responsible for. If you are concerned that your country may charge additional fees, please contact your local customs office prior to placing your order.

How long with it take for my order to arrive?

US ORDERS

Standard Shipping: Arrives in 3-5 days (excluding Sundays) with full tracking.

Priority Shipping: Arrives in 1-3 days (excluding Sundays) with full tracking.

INTERNATIONAL ORDERS

UPS International Flat Rate:  Arrives within 3-5 weeks. Tracking is not available once the package leaves the US. UPS Mail Innovations ships the package to your destination country, where the package is then absorbed by your local postal system. Your local postal system will have possession of the package until they deliver it to you.

USPS First Class International:  Arrives within 2-5 weeks with tracking.

USPS Priority Mail International: Arrives within 2 weeks with full tracking.

USPS Express Mail International: Arrives in 6-8 business days with full tracking.

Customs fees may apply to all international shipping methods.

How can I track my order?

A tracking number will be emailed to you once your order has shipped. Visit usps.com to track your order.

Tracking is not available for UPS International orders.

How do I return or exchange items?

All of our products have a 100% satisfaction guarantee, and any swaps for a scent you aren’t happy with are free!

FREE RETURNS & EXCHANGES: We want you to be completely satisfied with your purchase from The Mod Cabin! If you need to return or exchange items please contact us at info@themodcabin.com or 303-955-2414 first before sending anything. We will provide you with a return label and instructions on how to process the return/exchange.

Please contact us if you have any questions. We know you’ll love your products from The Mod Cabin!

Can I return my product if it arrives melted, or melts while stored?

Products labeled with our melt warning are made with ingredients that allow the product to melt around body temperature. During the summer months, these products can get very warm in transit and may melt into liquid. If an item arrives melted place the product in the freezer for an hour and allow it to return to room temperature before using it. If the product feels gritty this is due to the all natural ingredients melting. Just warm it in your hands before applying for a smooth finish. Please store in a cool, dry location out of direct sunlight.

Do you ship internationally?

Yes! We currently ship Worldwide.

Customs and import duties are charged once the package reaches its destination country. We have no control over these charges, and can not tell you what they may be due to the fact that customs policies and import duties vary from country to country. Contact your local customs office for current charges before you order if you are concerned you may incur unexpected charges.

Can I place my order by phone?

Yes, you can!  Please call us at 303-955-2414 to place your order.

We are available by phone M-F 10am – 4pm, excluding holidays. We’re a small company, and the person who makes your soap is the same person you’ll talk to on the phone. We can’t always answer the phone immediately, so if we don’t answer please leave a voicemail with your information and we WILL return your call by the next business day.

Are your products really all natural?

Yes! Our ingredients are 100% all natural. Our products are made with fresh, natural ingredients, and truly crafted by hand. We believe in using all natural oils, butters, and waxes that will provide your skin and hair with the most benefits possible, without watering down their efficacy by using fillers to make the recipe seem mysterious and complicated. By using just a few premium ingredients and artisan techniques, we create products for your skin and hair that deliver optimal results.

Are your products tested on animals?

All of our products are cruelty free. We never test our products on animals, and hold our suppliers to the same high standard. We have vetted our suppliers of raw materials to ensure that they are not testing on animals, as well, and that any raw supplies are humanly harvested and manufactured.  It’s this dedication to cruelty free products that has led us to create our unique, palm oil free soap. There has been movement from suppliers towards a sustainable, cruelty free palm oil, however we do not feel that there is a completely reliable source at this time.

My product arrived frozen. Is it ruined?

No. Freezing will not cause degradation of the ingredients in your product from The Mod Cabin. If your product arrives frozen, just allow it to slowly return to room temperature before use.

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